If you find that an item is missing from your package, it may have been shipped separately. To determine the status of your items:

1. Check Your Order Confirmation:

   • Review the confirmation email to see if each item has a different tracking number.

2. If All Items Share the Same Tracking Number:

   • Please submit a ticket and attach a copy of the packing slip or any paperwork included in the parcel.
   • If the documentation indicates an item is missing, we will promptly ship the missing item(s) to you.

3. If Items Were Shipped Separately:

   • Use the provided tracking numbers to monitor the delivery status of each package.
   • If you haven't received a package associated with a specific tracking number, please submit a ticket for further assistance.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.